Can you imagine if you paid $5.50 (or more!) for a barista-made coffee, only to take a sip and find it tasted like that watery instant coffee that simmers for hours in a hospital staff room. Chances are it was made by a barrister, potentially new to the café, who told their employer they had made coffee before, and in return their employer said, “here’s the coffee machine, mugs, milk and sugar”.  Lucky for you it’s unlikely the barrister will keep his/her job. Unlucky for the café, they are back to recruiting.

For some businesses, training and investing time and energy in employees can be viewed as a daunting concept. Some training can take large chunks of time out of your day, potentially cost a lot of money and may not have an impact on your employee’s performance or motivation at all! But, like anything, you only get out what you put in.

The benefits of investing time and effort into your employees, even the experienced ones, far outweigh the risks. Employees that feel trusted and supported by their employers and can experience meaningful development in their knowledge and career will be motivated, loyal and can transform the look and feel of your business which directly impacts your clients, or in the case of a medical practice, your patients.

Here are a few tips for developing a great team of people around you:

Inhouse training

Training doesn’t always have to be run by an external party. Sometimes this can cost a lot and unless you have undertaken the training yourself to know, can be poorly run and not relevant. Often in small businesses, there are key people who are experts in their field. Inhouse training is a great way to develop your employees, help them understand the greater business and a really nice way to get to know someone just by spending time with them.

Listen and Learn

The people you spend most of the week with are those around you at work. If you take the time to listen to your employees, you can really understand how they operate, what their strengths and weaknesses are and understand how to work together to boost productivity and team cohesiveness. Often people have great ideas and just need someone to listen. Who knows, you might even learn something new!


Remember that old saying: Good things come to those that wait? This is relevant when investing in your employees. Stay patient, spend time to train and explain the way you would like your business to operate and you employees will develop into people you can trust and depend on to take on more responsibilities in your business.

Reward, recognition and FUN

Who doesn’t like to receive a compliment here or there. How good does it make you feel! We are often caught up in the detail of things that people do or say that frustrate us. If you take the time to mention the good things that people do or thank them for the effort they are putting in, you will be amazed at how appreciative they can be. Having fun is also a key contributing factor to making your workplace an enjoyable place to be. Sounds simple but the better you know your employees and the more they feel trusted and comfortable in the workplace, the more fun it will be.

Train the trainer

Spread the training around. Use all the resources you have at your fingertips to help encourage and train your employees, including existing staff. The more they know and understand of your business, the more they can help other employees – both new and existing.

“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients”, Richard Branson.

An investment in your employees’ skill sets is an investment in your business. When everyone gets better, everyone gets better.



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