I read an article a while ago about a customer service story at Sainsbury’s supermarket in the UK. Chris, the customer care agent, had responded to a letter from a 3½-year-old named Lily about a loaf of Tiger Bread that costs £0.73 (A$1.20).…

If you’ve read the first post in our new technology series, you already know which technology trends are predicted to have the largest impact in 2019, and which trends have generated the most buzz thus far.If you haven’t read it yet, click tha...…