Complaints

At Credabl, we are committed to helping you and doing what’s right by our customers. If you’re not satisfied with any aspect of our service, we would like to hear from you. This will provide us with an opportunity to resolve any concerns you may have.

How do I lodge a complaint?

To provide us with feedback or to make a complaint please speak to our Client Services Team (1300 273 322 between 9am – 5pm AEDT, Monday to Friday) or send your feedback by email to clientresolution@credabl.com.au , or by mail to Complaints Officer, PO Box R1854 Royal Exchange NSW 1225.

Resolving your complaint

Once you’ve lodged a complaint, we will try to resolve your complaint quickly. Our Complaints Officer will investigate all complaints in good faith, diligently and impartially, obtaining additional information from you as necessary. We will keep you informed on how the resolution is progressed toward your expected outcome.

What if I am not happy with the outcome?

If you’re not satisfied with our final response, you have the right to raise your concerns with the Australian Financial Complaints Authority (AFCA). AFCA is an external dispute resolution body which offers free, fair and independent financial services complaint resolution to customers who are unable to resolve their complaint directly with their financial services provider.