Finance and Lending Tips - Page 16

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Making your practice smile Image
Making your practice smile

5 min read

Ensuring you have a dental team that has clearly defined roles, is well organized, operates efficiently and is well educated is essential. …

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Customer service doesn’t have to be about how much dough you spend Image
Customer service doesn't have to be about how much dough you spend

7 min read

I read an article a while ago about a customer service story at Sainsbury’s supermarket in the UK. Chris, the customer care agent, had responded to a letter from a 3½-year-old named Lily about a loaf of Tiger Bread that costs £0.73 (A$1.20).…

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