Credit Guide

Congratulations on choosing an MFAA member to help you arrange your finance needs.

The MFAA (Mortgage and Finance Association of Australia) is Australia’s peak industry body for the mortgage and finance industry. Its members work hard to provide the best possible service and ethical standards.

This document provides information about the services we provide.

We are licensed to arrange loans and leases under the National Consumer Credit Protection Act 2009 (NCCP Act). The NCCP Act regulates the activity of lending, leasing, and finance broking.

Services we provide

We will help you to choose a loan or lease which is suitable for your purposes.

We will provide you with information on a broad range of financiers and products. Once you have chosen a loan or lease that is suitable for you, we will help you to obtain an approval.

You have already chosen a financier, and we will assist you to obtain an approval.

In addition to our activities as a credit provider lending our own funds, we also source from a select panel of external financiers. The financiers named below are the financiers with whome we place the most business:

ANZ, CBA, NAB, Macquarie, St George and Westpac.

We will need information from you

Under the NCCP Act, we are obliged to ensure that any loan or principal increase to a loan we help you to obtain or any lease we help you to enter is not unsuitable for you. To decide this, we may need to ask you some questions in order to assess whether the loan or lease is not unsuitable.

The law requires us to: Make reasonable inquiries about your requirements and objectives; make reasonable inquiries about your financial situation; take reasonable steps to verify that financial situation.

Credit will be unsuitable if at the time of the assessment, it is likely that at the time the credit is provided: You could not pay or could only pay with substantial hardship; the credit will not meet your requirements and objectives.

It is important that the information you provide us is complete and accurate. If we proceed on incomplete or incorrect information, you may be in breach of your legal obligations to the lender.

We must provide you with a copy of our preliminary credit assessment of your application if you ask within seven years of when we assist you. We are only required to give you a copy of the credit assessment if we give you credit assistance.

Fees payable by you

We do not charge you for our services because we are paid commission by the financier. However, you may need to pay the financier’s application fee, valuation fees and other fees.

While we generally do not charge a fee for our services, there might be circumstances where we apply a fee. More details about the fees payable by you will be set out in a Quote which we will give you before a finance application is lodged. You may obtain from us information about how these fees and charges are worked out and a reasonable estimate of those fees.

Commissions received by us

We may receive commissions from the lenders and lessors who provide finance for you as our customers. These are not fees payable by you. You may obtain from us information about a reasonable estimate of those commissions and how the commission is worked out.

Commissions payable by us

We source referrals from a broad range of sources. For example, we may pay fees to accountants, or lawyers for referring you to us. These referral fees are generally small amounts and accord with usual business practice. These are not fees payable by you. You may, on request, obtain a reasonable estimate of those commissions and how the commission is worked out.

Our internal dispute resolution scheme

We hope you are delighted with our services, but if you have any complaints you should notify us by contacting our Complaints Officer.

You can do this by accessing our dedicated complaints page at https://www.credabl.com.au/complaints/

Our external dispute resolution scheme

If we do not reach agreement on your complaint, you may be able to refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our chosen provider is the Australian Financial Complaint Authority (AFCA). Their contact details are as followws:

GPO Box 3, Melbourne, VIC 3001

Tel: 1800 931 678

Web: www.afca.org.au

This service offers free assistance for resolving specific complaints independently. Additional information about our dispute resolution procedures and our privacy policy is available upon request.

Things you should know

If we arrange a loan for you to purchase or refinance real estate, you should make your own enquiries about the value of the real estate and its potential for future growth. Although we may obtain a valuation, that is for our own use and you should not rely on it.

You should ensure that you have approved finance before entering a binding contract to purchase.

We don’t provide legal or financial advice unless specified in a separate contract. It is important that you understand your legal obligations under the loan, and the financial consequences.

Before you accept your loan offer, make sure you read the credit contract/loan agreement carefully to understand full details of the loan. If you have any doubts, you should obtain independent legal and financial advice before you enter any loan contract.

We represent lenders and have obligations to them, in particular not to provide any information we know is misleading or deceptive. We also have obligations under the law to report any fraud, forgery, or other illegal activities. Before using our services, it is important that you understand that we have these obligations to lenders and under the law.

Find out more

If you have any questions about this Credit Guide or anything else about our services, just ask at any time. We’re here to help you.

Online: Click Here
Email: hello@credabl.com.au
Call: 1300 CREDABL (1300 27 33 22)

Last updated 30 July 2025